JAVA JOY COFFEE

Coffee

You can return any unwanted items within 14 days for a full refund.

All returns and refunds are subject to the following conditions:

• The items are undamaged and in the original packaging and fit for resale.
• The return carriage is payable by the customer.
• All item(s) are returned within 14 days of receiving your order.

We will credit your payment card account within 14 days of receipt of the returned product.

Merchandise (including but not limited to T-shirts, tops, mugs)

Merchandise is excluded from the returns policy unless the item is faulty. Here’s why this is great news for you and the planet:

We use a custom production process for all merchandise, crafting each item specially for you when you order. This approach offers numerous benefits:

1. Reduced waste: Your item is created only when you want it, eliminating excess inventory.
2. Lower carbon footprint: Our on-demand approach means less transportation and storage, helping you shop more sustainably.
3. Resource efficiency: We use only what’s needed for your unique order, minimizing waste.
4. Personalization: Each item is crafted to your specific requirements, ensuring you get exactly what you want.

Our commitment to sustainability and providing you with customized products means we don’t accept returns unless an item is faulty. This policy allows us to maintain our eco-friendly practices while offering you high-quality, personalized merchandise.

By shopping with us, you’re not just getting a unique item – you’re supporting a more sustainable future. Thank you for being a conscious consumer!” 

How to start a return

To enable us to deal with your return quickly and efficiently, please contact us (coffee@javajoycoffee.co.uk) with the following information:

• Order Number – this will be on your invoice.
• Product Code
• Reason for return